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POM POM MAT UPDATE

Once the products have been added to your order, you will receive an email asking you to pay the outstanding balance. Please email us immediately at with your request to add a product(s) or call us on 01793 574505 (Monday to Friday, 9am-5pm), quoting your order number. If your order has not yet been dispatched, yes you can.

POM POM MAT UPDATE

Please note that the tracking may not update on weekends or bank holidays.Ĭan I add an item(s) to an existing order? If you’re going to be out when the parcel is due for delivery, we would recommend redirecting to your preferred neighbour, or arrange a re-delivery via the Royal Mail website. Please check this tracking number for information on your parcel’s location. Once your order has been dispatched, you will receive an email with a tracking number. You will need to return the goods to receive a refund in line with our returns policy. If your order has already been dispatched, we will not be able to cancel your order. To cancel an order we recommend emailing us at as soon as possible or give us a call on 01793 574505 (Monday to Friday, 9am-5pm), quoting your order number. We can cancel and refund your order if it has not yet been dispatched. Please note that we can not be held responsible for orders not received due to anincorrect shipping addresses being provided by the customer at the time of purchase. Please email us at or call us on 01793 574505 (Monday to Friday, 9am-5pm) as soon as you can after your order has been placed. If your order has not been dispatched, yes you can. Share ShareĬan we change the delivery address on an existing order? Orders dispatched to North America: 7-14 working days. Orders dispatched to Europe: 3-11 working days. Please note that Royal Mail will not deliver on Sundays or Bank Holidays.įor international orders, typical transit times are: Once your order has been dispatched, transit time for all UK orders will be 2-3 working days. Please note that we do not dispatch orders on weekends or bank holidays. If that isn’t possible, your order will be dispatched on the next working day. If your order is received before 12pm, we aim to dispatch your order the same working day. The shipping cost will then automatically be calculated when you reach the checkout page. To get a quote for international shipments, please add all of the products you would like to purchase to your cart. For international shipments, we use a variety of trusted couriers including DHL, DPD and ParcelForce Worldwide.

When your order is dispatched, you will receive an email or SMS confirmation, containing your order’s tracking number.

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If your order is over the value of £50, you will automatically qualify for free UK shipping. Our standard shipping cost is £4.10.įor all our UK customers, we use a Royal Mail or ParcelForce Tracked and Signed For 48 Hour service. What shipping method do you use and how much will it cost?

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